Selon la Banque Mondiale: E-government se réfère à
l'usage que font les agences gouvernementales des technologies de l'information
(internet, etc.) qui ont la capacité de transformer leurs relations avec
les citoyens, les entreprises et les autres services gouvernementaux.
Principles for E-Government: E-government is enabling Government to move
from passive to active service delivery and information flow. This shift has
already resulted in faster, more accurate and cost-effective services to the
citizens. To continue, everyone in Government needs to be active in the
transformation to an E-Government, while striving to achieve the following
- Deliver customer-centric services rather than stove-piped
- Demand interoperability across government and with industry
- Provide common access to Government services and information via
government-wide portals that are organized around the needs of communities of
- Build strong privacy protection, confidentiality, and trust.
- Adopt commercial products , practices, and standards.
- Foster strong interagency, inter-organizational, and cross sector
leadership to promote the sharing of information and leading practices.
- Re-engineer paper-based processes to produce results that will
dramatically improve service and responsiveness while reducing costs.